Privacy Policy

Privacy Policy

Valor Clothing is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, place an order, or engage with our services. We are fully compliant with the Protection of Personal Information Act (POPIA) and all relevant South African legislation.

This policy applies to valorclothing.co.za and any related platforms or communications.

Information We Collect

We collect information in two ways:

Information you provide directly

  • When you create an account or place an order: your name, delivery and billing address, email address, phone number, and payment details.
  • Any additional details you share (e.g., order notes or communication preferences).

Information collected automatically

  • Device and browsing data: IP address, browser type, operating system, referring pages, and how you navigate our site.
  • We use cookies, log files, and similar technologies to improve your experience and understand site usage.

How We Use Your Information

Your data allows us to:

  • Process and fulfil your orders, including payment and delivery.
  • Communicate order updates, tracking details, and account information.
  • Prevent fraud and ensure secure transactions.
  • Improve our website, products, and customer experience.
  • Send marketing communications (only with your consent – you can unsubscribe anytime).
  • Comply with legal and regulatory requirements.

Sharing Your Information

We never sell your personal information. We only share it when necessary with trusted partners who help us run the business, such as:

  • Payment gateways (secure processing).
  • The Courier Guy (for shipping and tracking).
  • Analytics providers (to understand site performance).
  • Legal authorities when required by law.

All partners are bound by strict confidentiality agreements and POPIA compliance.

Cookies & Tracking

We use cookies to enhance your shopping experience (e.g., keeping items in your cart). You can manage or disable cookies in your browser settings at any time. Disabling cookies may limit some site features.

Your Rights Under POPIA

You have full control over your personal information:

  • Access, correct, or delete your data.
  • Object to or restrict certain processing.
  • Withdraw consent for marketing at any time.
  • Lodge a complaint with the Information Regulator (inforegulator.org.za).

To exercise these rights, contact us at [email protected].

Data Security & Retention

We implement industry-standard security measures to protect your information. Data is retained only as long as necessary for business or legal purposes, after which it is securely deleted.

Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices.

Children

Our services are not directed at individuals under 18 years of age.

Changes to This Policy

We may update this policy periodically. The latest version will be posted here with the effective date.

Contact Us

For any privacy-related questions or requests: Email [email protected] or message us on WhatsApp.

Valor300 (Pty) Ltd Registration: 2025/892943/07 Proudly South African.

Effective date: 21 November 2025

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